Making an Appointment with Counseling

We are located on the Dandini Campus in the Red Mountain Building, room 115. Appointments can be made in person at the Counseling Center or by calling the front desk staff at 775-673-7060. If the lines are busy, voice mail (available 24 hours) will pick up and you can leave a message to have your call returned within 48 hours.

Crisis/Emergency

Call or walk in to the Counseling Center during business hours. Let the front desk staff know that you are requesting a same-day emergency appointment. A counselor (if available) will briefly meet with you to determine the best course of action, such as scheduling an appointment, referring to other resources, etc.

If you are experiencing a crisis and a counselor is not available, or if it is after hours, please call:

What For Dial
Emergency 9-1-1
Non-Emergency 334-COPS
Suicide and Crisis Lifeline 9-8-8 (Dial or Text)
Crisis Support Services of Nevada 1-800-273-(TALK) 8255 or Text CARE to 839863
National Hopeline Network 1-877-885-(HOPE) 4673 or Text HOPELINE to 741741
Sexual Assault Support Services 775-221-7600 or Text SASS to 839863
Substance Use Disorder Helpline 1-800-662-4357

What to Expect

During your first meeting with a professionally trained and skilled counselor, you can expect to be asked questions about your concerns as well as any history that may be relevant to an understanding of yourself. After discussing your concerns with you, the counselor may decide to:

  • See you individually
  • Refer you to another college service
  • Refer you to a service in the community

Depending on the time of the year that you are seeking counseling, you may have to wait several weeks for an appointment. If you are in an immediate crisis, we will try to see you as soon as possible.

When scheduling an appointment, you will be asked to provide your email address as we will send a reminder of your appointment and a follow-up survey. You will also be asked to confirm you have read this information and to check-in online prior to your appointment. The process is confidential.

TMCC Students

In Counseling, You Can Expect:

  • To be listened to
  • Help communicating clearly
  • Help putting your concerns in perspective
  • To develop goals and plans
  • Confidentiality: We are not allowed to discuss our counseling, even the fact that you have sought counseling, with anyone outside of this office, unless you have given us written permission to do so. The exceptions to the confidentially policy include certain life and death emergencies or by court order. If your counselor believes that you intend to harm yourself or others, or suspects child abuse/neglect or dependent adult abuse/neglect on your part, the counselor is legally and ethically bound to report this to the appropriate authorities.

Your Counselor Will Expect You To:

  • Be as honest and open as possible
  • Commit to working on your concerns
  • Accept responsibility for your feelings and actions
  • Keep your appointments and show up on time. If unable to keep your appointment, please call to cancel or reschedule to open times for other students.

Services

We offer short-term personal and career counseling (generally 1–10 sessions) as well as career assessments. If you require services that are outside the scope of assistance provided by our department, specialized care, or hospitalization, you will be referred to an appropriate mental health provider in the community.

Counseling appointments are available from 9 a.m. to 4 p.m. Monday through Friday during Fall and Spring Semesters. We provide limited access to counseling services during the summer. If you require emergency services when counselors are not available, please call the crisis line at 988, or call 911, or go to a hospital emergency room.

Consent for Services

Confidentiality

In accordance with state and federal law, as well as professional ethical guidelines established for counselors, the TMCC counselors maintain confidential records for counseling sessions. No record of counseling is contained in any academic, educational, or job placement file. There may be some exceptions to this confidentiality:

  1. You give your written permission to share information with specific others.
  2. Reporting suspected child, elder and vulnerable-adult abuse.
  3. Reporting imminent danger to self or others.
  4. In the event of a health or medical emergency.
  5. Situations where disclosure may be required by state or federal law.
  6. If you are receiving accommodations from the Disability Resource Center, we may consult with your DRC Specialist.
  7. The counseling staff works as a team. Your counselor may consult with other counseling staff to provide the best possible care.

The department’s computerized scheduling system identifies students as having counseling appointments, but does not disclose the content of the sessions. Access to the scheduling system is limited to personnel working in the Counseling Center, and authorized personnel in the Disability Resource Center and Academic Advising.

Your Basic Rights and Responsibilities

  1. You have a right to confidentiality (except in the situations outlined under the Confidentiality section, above). If you decide to release information to any party external to the department, you will be asked to sign a Release of Information form.
  2. You have the right to request a different counselor. We encourage you to discuss your reasons for requesting a different counselor with your initial counselor, if possible.
  3. You have a responsibility to keep your appointments or call and cancel if you cannot keep them.
  4. It is your responsibility to inform your counselor of either your or your emergency contact information changes.
  5. You have the responsibility to follow through with treatment goals, referrals, and for alerting your counselors if you have concerns or if any referrals are not viable.
  6. You have a right to a safe environment be free from of discrimination based on race, religion, gender, sexual orientation, gender identity, disability, or other unlawful category while receiving services.

When you check in for your appointment, you will be asked to confirm that you have read and understand this information. Please discuss any questions or concerns you have regarding this information with your counselor.